Introduction
We want our employees and stakeholders to feel safe and confident to speak up openly and to raise concerns about actions and behaviours that go against our values, break the law, or breach regulations or policies.
We encourage employees and stakeholders to raise concerns through their normal contacts, reporting or escalation channels. However, we understand that occasionally there are circumstances where people may not feel comfortable doing so. HSBC Confidential is an alternative way of raising concerns, available to all internal and external parties who wish to raise a whistleblowing concern.
Please note that customer feedback and complaints should be raised via https://www.business.hsbc.om/en-gb/contact-us.
Raising Concerns
To raise your whistleblowing concern, please contact us through hsbc.confidential@hsbc.com.
We encourage you to report any whistleblowing concerns to HSBC's whistleblowing channel in the first instance. However, you can also raise your concern to the local regulatory whistleblowing channel (where applicable).
Confidentiality
Appropriate steps are taken to maintain the confidentiality and/or anonymity of both the individual raising the concern and the subject. However, in rare circumstances there may be legal or regulatory reasons where we are required to disclose this information.
Investigation Standards
We have standards and policies for the investigation of cases reported to HSBC Confidential. Care is taken to ensure the investigations of all concerns are carried out thoroughly, independently and in a timely manner by the appropriate subject matter experts.
Protection
We do not condone or tolerate acts of retaliation against those who raise concerns. There are measures in place to protect the identity of the Whistleblower and to protect them from suffering any detriment for raising whistleblowing concerns.
The DFSA's Whistleblowing Regime ('the Regime') came into force on 7 April 2022. When a whistleblower makes a disclosure referred to in Article 68A(1) of the Regulatory Law, they are entitled to protection under Article 68A(4) of the Regulatory Law.